Client: IT Company
Industry: CRM Integrations and Computer Hardware Repair.
Service: Implementation of Bimpsoft ERP with Warehouse and Accounting Automation.
Goal: To enhance process transparency, overcome 1C limitations, automate warehouse and financial accounting, reduce errors in document flow, and shorten customer request processing times.
Client’s Objectives: To systematize service delivery and sole proprietor (FOP) accounting processes, speed up customer interactions, and establish comprehensive analytics for inventory and sales.
The transition from the legacy 1C system to the modern Bimpsoft ERP platform was a strategic decision for the company. The goal was simple yet ambitious: to eliminate document chaos, achieve financial transparency, and gain a convenient tool for business management.
Discovery Phase
Initially, we conducted a thorough process audit: from document flow and contracts to pricing policy and inventory management. This provided a clear picture of where errors and time losses were occurring.
The Solution
We tailored Bimpsoft ERP to the company’s specific needs. The system unified customers, suppliers, sole proprietor accounting, and warehouse operations into a single information space. Thanks to bank integrations, finances are now monitored with a single click, and the manager has access to real-time dashboards.
The automation of customer service operations was particularly crucial. Previously, requests and repair orders were handled manually, records were lost, and invoice generation took up to 40 minutes. Now the process is streamlined: Request → Diagnosis → Invoice → Payment. The project was implemented in two phases and lasted only three weeks, allowing the company to avoid operational disruptions and ensure a smooth transition from 1C to Bimpsoft.
Additionally, integrations with banks were set up for automatic payment tracking, along with management reports and automated tax reporting. All of this now happens without manual intervention from an accountant.
Results
The results were immediate and significant.
- The average request processing time was reduced by 30 minutes.
- Month-end closing was cut from 16 to 7 working hours.
- Accounting errors were minimized.
- Mobile access to the ERP enabled quick retrieval of information on account balances.
The owner’s testimonial speaks for itself:
After integrating the solution from BIMP, we gained complete control: analytics for each client, automated processes, and a synchronized warehouse. This has allowed us to reduce manual work, avoid errors, and scale with confidence. Even newcomers quickly got up to speed thanks to the training materials. It has completely transformed our approach to business management.
Today, the IT company operates faster, more accurately, and in a more structured manner than ever before. Most importantly, the owner has a transparent view of the business and makes decisions based on real data.
